Customer Service Agent- Dutch Market

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Customer Service Agent- Dutch Market

At Body&Fit we're looking for a Customer Service Agent- Dutch Market to join our team.

Full-time / Part-time · Amsterdam, The Netherlands

Join us on our Journey!

At Body&Fit, you can achieve anything when you combine your passion for health & fitness with a company just as driven as you are.

Who we are

We are Body&Fit, on a mission to inspire the world to live a fitter and healthier life. We’ve been in the nutrition industry since 1995 and are now a proud market leader, bringing innovative sports nutrition and healthy living, expert advice, and world class service to the world. Alongside our active community, we help keep the world moving.

In 2017, Body&Fit joined Glanbia Performance Nutrition (GPN), a world leader in innovation and new product development with a rich heritage in the sports nutrition industry. As a Direct to Consumer (D2C) business, we’re a vital part of the GPN network, supplying the full range of products and services across its extensive brand portfolio, which includes Optimum Nutrition, SlimFast, Amazing Grass, Nutramino, BSN, Isopure, think! and ABB.

Our Purpose

We achieve our mission through our core desire to help people achieve their unique health & fitness goals, feel happier and live up to their full potential. Everything we do, we do with our purpose in mind — for us it’s more than a statement on the wall, it’s what we strive for every day.

Key Responsibilities:

  • As one of our Customer Service Representatives, you’ll work across a wide range of platforms (telephone, e-mail, chat messaging and social media), responding to customer questions, concerns and complaints for the Body & Fit.
  • Further to training, you’ll create and update customer queries accurately via our case management system Freshdesk.
  • You’ll proactively work to resolve customer complaints, escalating appropriately when required to achieve a swift and positive outcome.
  • You’ll build relationships with colleagues in addition to a range of stakeholders in our business whose expertise and support you’ll rely upon to make things happen.
  • Utilising your product knowledge you’ll confidently furnish the customer with information and advice on our products.
  • You’ll spot opportunities to promote our amazing products that customers aren’t taking advantage of.
  • You’ll play a key role in capturing customer insight, enabling the business to drive a continuous improvement culture
  • You’ll maintain an up-to-date knowledge of trends and developments in the field of sport, diet, nutrition and healthy lifestyles.
  • You’ll have the opportunity to take a proactive approach in contributing to the continuous improvement of our services and our commitment to ultimately increase our customers satisfaction.

What you will bring to Body & Fit:

  • A passion for delivering service excellence.
  • Experience of working in a Customer Service or Contact Centre environment.
  • An interest in fitness, nutrition and a healthy lifestyle!
  • Fluency in Dutch and comfortable with speaking English (Additional languages would be an advantage).
  • Highly motivated with a positive attitude and desire to succeed.
  • An ability to overcome challenges, is resilient and calm under pressure
  • Ability to work flexibly, and adaptable to variable tasks and priorities.
  • Comfortable working independently, and as an effective team player.

Are we the right fit for you?

Our business is growing, and we need people like you to grow with us and become part of our inspiring, dynamic, fast-paced company.

  • Life is way too short to waste anyone’s time so there are a few things that we would like to be upfront about:
  • Politics, intrigue, gossip. We’re just way too busy for all that nonsense!
  • Slow moving, corporate environment. We move quickly here so we don’t have room for passengers.
  • Your voice matters. If we’re to grow together we want you to step up and tell us how to do it. We need your voice!

What we would like to offer you:

Join our global organization for a rewarding career, where you'll be part of an ambitious and fun international team. Enjoy the freedom to create your own nutrition formula with a staff discount on our GPN (Body&Fit) products!

Our Blended Working approach offers flexibility, allowing you to work both from home and the office. You'll receive support through an ergonomics program, a daily work from home allowance, and flexibility during the day where possible.

Your well-being matters to us - benefit from a discount on Dutch health insurance and enjoy covered commuting expenses from anywhere in the Netherlands, regardless of your mode of transport. Engage in both a bicycle and fitness plan and take advantage of nutrition and health education courses offered to all employees. Additionally, you'll have access to OpenUp, a platform providing professional psychological assistance.

Be among the first to try exciting new products during regular product tasting sessions at our state-of-the-art Amsterdam facilities. Similarly, whilst working from the office, savour the wide range of healthy B&F snacks on offer.

Finally, experience the world with the possibility to work abroad for up to 4 weeks a year.

We're excited to support your growth and well-being as part of our dynamic team!

Please note: to be eligible for this position you need to have a valid working visa / permit to work in the Netherlands.

Apply for the job

Do you want to join our team as our new Customer Service Agent- Dutch Market? Then we'd love to hear about you!

Apply now